Support Center
Explore our knowledge base, troubleshooting guide, and blog to learn more about Eyegaze, or contact support when you need help with something specific.
Videos
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What is Eyetracking?
Edge Link Overview
Calibration Tips
In-Depth Demonstration of Eyegaze Edge Links
Articles
Most Recent Posts
Eye Tracking Technology Helps Detect Autism Early-On
Eye tracking technology has become a tenet of assistive tech resources. Those people who could not communicate with the world, and also with the Internet, have been reconnected with loved ones and information alike. But assisting is just one of the things...
6 Tips to Ace Your Virtual Eyegaze Training
Stories from the Field: What I’ve Learned for Successful Virtual AAC Training Katerina Borisov, Northern California Clinical Account Executive When we had to switch to a fully-virtual model for Eyegaze Edge® demos and training, I was nervous and I had...
Pandemic or Not, Virtual Training Works!
This week some of our Eyegaze Inc. team members worked with a family in Asia who had gotten an Eyegaze Edge® for their loved one with ALS. Using Zoom and TeamViewer, we were able to successfully provide training and 1-on-1 communication coaching with the new eye...
FAQ
Common Eyegaze Questions
How does Eyegaze work?
A high speed infrared sensitive camera is focused on one or both of a users eye’s. The camera takes 60 pictures a second of the users eye(s). After a 15 second calibration the Eyegaze Edge® system will predict where a user is looking on the screen.
Will the system work outside?
The small amount of infrared light coming from the camera is competing with all the infrared light coming from the sun. If the system is under direct sunlight it will get false reflections and will not track accurately. This is a common problem with all eyegaze systems.
If you are trying to use the Eyegaze Edge® outdoors, seek out shaded areas. To some degree, how well the system works outdoors is dependent on how reflective the retina of the user’s eye is.
Can I operate the Eyegaze Edge® while lying on my side?
Yes, and its not necessary to turn the screen sideways to do so. You can leave the Eyegaze Edge® upright as you lay on your side to use it.
Support
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Office
Eyegaze Inc.
10363 Democracy Lane
Fairfax, Virginia 22030
Call Us
(800) 393-4293