Support Center
Explore our knowledge base, troubleshooting guide, and blog to learn more about Eyegaze, or contact support when you need help with something specific.
Videos
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What is Eyetracking?
Edge Link Overview
Calibration Tips
In-Depth Demonstration of Eyegaze Edge Links
Articles
Most Recent Posts
FDA to Use Eye Tracking to Improve Food and Drug Labels
Psychologists have been using eye tracking to study the human mind since the early part of the 19th century, and businesses have been using it to reveal consumer behavior for well over a decade. And now, it seems that the federal government is finally catching up....
Eye Tracking Helps Researchers Determine Effectiveness of Anti-Smoking Legislation
Australians are wrestling with the idea of removing all branding from cigarette packaging, and eye tracking research is playing an important role in the outcome of the debate. Those against the removal of branding claim that doing so would infringe upon the...
Eye Tracking Technology and UX Design – What You Need to Know
Eye tracking technology has numerous applications, from research to assistive technology. Understanding where we focus our attention and for how long can help web designers and other system designers to create a user-friendly product. This blog post will cover the...
FAQ
Common Eyegaze Questions
How does Eyegaze work?
A high speed infrared sensitive camera is focused on one or both of a users eye’s. The camera takes 60 pictures a second of the users eye(s). After a 15 second calibration the Eyegaze Edge® system will predict where a user is looking on the screen.
Will the system work outside?
The small amount of infrared light coming from the camera is competing with all the infrared light coming from the sun. If the system is under direct sunlight it will get false reflections and will not track accurately. This is a common problem with all eyegaze systems.
If you are trying to use the Eyegaze Edge® outdoors, seek out shaded areas. To some degree, how well the system works outdoors is dependent on how reflective the retina of the user’s eye is.
Can I operate the Eyegaze Edge® while lying on my side?
Yes, and its not necessary to turn the screen sideways to do so. You can leave the Eyegaze Edge® upright as you lay on your side to use it.
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