Explore our knowledgebase, troubleshooting guide, and blog to learn more about Eyegaze, or contact support when you need help with something specific.
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Troubleshooting Common Problems
My phone keeps losing connection
Ensure Bluetooth is enabled on phone.
Ensure Call Center app is open on the phone.
System will not turn on
Press power button on top of tablet until you feel the vibration.
Plug charger into the tablet and make sure it is charged.
I get a Camera Error when opening Eyegaze
Exit the program, unplug the camera cable from the tablet and the camera and reconnect it.
My system does not work outside
If the system is under direct sunlight it will get false reflections and will not track accurately. When outside, avoid using the system in direct sunlight.
Keyboard does not work
Ensure keyboard is turned on; check power switch on the back.
Ensure keyboard dongle, and USB hub are plugged in.
Replace the 2 AA batteries. The battery compartment is accessed from the bottom of the keyboard.
I can’t get my camera to focus
Make sure screen and user is positioned correctly.
Make sure video is focused and positioned correctly. See our video for Eyegaze Setup.
The Links do not work in Eyeworld Internet
Click navigation, hit refresh, click back, wait for the page to load completely.
Clicking the link button before the page has a chance to fully load will prevent it from working.
Open A Support Ticket
LC Technologies, Inc.
10363 Democracy Lane
Fairfax, Virginia 22030