Support Center

Explore our knowledge base, troubleshooting guide, and blog to learn more about Eyegaze, or contact support when you need help with something specific.

Videos

Tune In to Our Latest Videos

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What is Eyetracking?

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Edge Link Overview

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Calibration Tips

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In-Depth Demonstration of Eyegaze Edge Links

Articles

Most Recent Posts

6 Tips to Ace Your Virtual Eyegaze Training

Stories from the Field:  What I’ve Learned for Successful Virtual AAC Training Katerina Borisov, Northern California Clinical Account Executive   When we had to switch to a fully-virtual model for Eyegaze Edge® demos and training, I was nervous and I had...

6 Tips to Ace Your Virtual Eyegaze Training

Pandemic or Not, Virtual Training Works!

This week some of our Eyegaze Inc. team members worked with a family in Asia who had gotten an Eyegaze Edge® for their loved one with ALS.  Using Zoom and TeamViewer, we were able to successfully provide training and 1-on-1 communication coaching with the new eye...

Pandemic or Not, Virtual Training Works!

FAQ

Common Eyegaze Questions

How does Eyegaze work?

A high speed infrared sensitive camera is focused on one or both of a users eye’s. The camera takes 60 pictures a second of the users eye(s). After a 15 second calibration the Eyegaze Edge® system will predict where a user is looking on the screen.

Will the system work outside?

The small amount of infrared light coming from the camera is competing with all the infrared light coming from the sun. If the system is under direct sunlight it will get false reflections and will not track accurately. This is a common problem with all eyegaze systems.

If you are trying to use the Eyegaze Edge® outdoors, seek out shaded areas. To some degree, how well the system works outdoors is dependent on how reflective the retina of the user’s eye is.

Can I operate the Eyegaze Edge® while lying on my side?

Yes, and its not necessary to turn the screen sideways to do so. You can leave the Eyegaze Edge® upright as you lay on your side to use it.

Support

Open A Support Ticket

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Office

Eyegaze Inc.
10363 Democracy Lane
Fairfax, Virginia 22030

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Call Us

(703) 385-8800
(800) 393-4293