Support Center
Explore our knowledgebase, troubleshooting guide, and blog to learn more about Eyegaze, or contact support when you need help with something specific.
Videos
Tune In to Our Latest Videos
What is Eyetracking?
Edge Link Overview
Calibration Tips
In-Depth Demonstration of Eyegaze Edge Links
Articles
Most Recent Posts
5 Books Written with the Eyegaze Edge Eye Tracking Device
Are you looking for summer reading that will inspire you? Talented authors come from all walks of life and draw from a variety of experiences. However, the authors of the five books listed below have drawn on their own personal struggles with diseases that robbed...
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Help From Our Headquarters to Your Home
I was so impressed last month at the following sight: Several of our Eyegaze team members stayed after hours in our Virginia headquarters to help an Eyegaze Edge user remotely connect to her communication device in Panama. It was inspiring to see engineers, eye...
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ALS and Communication
Many Eyegaze Edge users are People with ALS (PALS). These individuals have specific communication needs and abilities that change over time. Let’s discuss a few factors to consider when looking for the right assistive technology to help. For...
Read More
FAQ
Troubleshooting Common Problems
My phone keeps losing connection
Ensure Bluetooth is enabled on phone.
Ensure Call Center app is open on the phone.
System will not turn on
Press power button on top of tablet until you feel the vibration.
Plug charger into the tablet and make sure it is charged.
I get a Camera Error when opening Eyegaze
Exit the program, unplug the camera cable from the tablet and the camera and reconnect it.
My system does not work outside
If the system is under direct sunlight it will get false reflections and will not track accurately. When outside, avoid using the system in direct sunlight.
Keyboard does not work
Ensure keyboard is turned on; check power switch on the back.
Ensure keyboard dongle, and USB hub are plugged in.
Replace the 2 AA batteries. The battery compartment is accessed from the bottom of the keyboard.
I can’t get my camera to focus
Make sure screen and user is positioned correctly.
Make sure video is focused and positioned correctly. See our video for Eyegaze Setup.
The Links do not work in Eyeworld Internet
Click navigation, hit refresh, click back, wait for the page to load completely.
Clicking the link button before the page has a chance to fully load will prevent it from working.
Support
Open A Support Ticket
Office
LC Technologies, Inc.
10363 Democracy Lane
Fairfax, Virginia 22030
Call Us
(703) 385-8800
(800) 393-4293