Support Center
Explore our knowledgebase, troubleshooting guide, and blog to learn more about Eyegaze, or contact support when you need help with something specific.
Videos
Tune In to Our Latest Videos
What is Eyetracking?
Edge Link Overview
Calibration Tips
In-Depth Demonstration of Eyegaze Edge Links
Articles
Most Recent Posts
4 Ways Eye Tracking is Improving Our Lives
In recent years, eye tracking research has evolved in leaps and bounds. The technology behind it is becoming less expensive, meaning that more people can afford devices equipped with eye trackers. And, more and more applications are being discovered in which eye...
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Study Reveals Compounded Distraction for Teen Drivers who Text and Have ADHD; Eye Tracking May Help
Teens get a bad reputation for being careless drivers, and a recent study shows those suffering from ADHD are even more likely to be involved in dangerous auto accidents. And, as if operating a vehicle in dense traffic weren't enough of a challenge for drivers who...
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Meet the Eyegaze Edge Users and Their Families
Eyegaze Edge Systems are being used to write books, attend school and enhance the quality of life of people with disabilities all over the world. The LC Technologies team is always pleased to hear about the ways our devices are improving lives. We’d like to share...
Read More
FAQ
Troubleshooting Common Problems
My phone keeps losing connection
Ensure Bluetooth is enabled on phone.
Ensure Call Center app is open on the phone.
System will not turn on
Press power button on top of tablet until you feel the vibration.
Plug charger into the tablet and make sure it is charged.
I get a Camera Error when opening Eyegaze
Exit the program, unplug the camera cable from the tablet and the camera and reconnect it.
My system does not work outside
If the system is under direct sunlight it will get false reflections and will not track accurately. When outside, avoid using the system in direct sunlight.
Keyboard does not work
Ensure keyboard is turned on; check power switch on the back.
Ensure keyboard dongle, and USB hub are plugged in.
Replace the 2 AA batteries. The battery compartment is accessed from the bottom of the keyboard.
I can’t get my camera to focus
Make sure screen and user is positioned correctly.
Make sure video is focused and positioned correctly. See our video for Eyegaze Setup.
The Links do not work in Eyeworld Internet
Click navigation, hit refresh, click back, wait for the page to load completely.
Clicking the link button before the page has a chance to fully load will prevent it from working.
Support
Open A Support Ticket
Office
LC Technologies, Inc.
10363 Democracy Lane
Fairfax, Virginia 22030
Call Us
(703) 385-8800
(800) 393-4293