Support Center
Explore our knowledgebase, troubleshooting guide, and blog to learn more about Eyegaze, or contact support when you need help with something specific.
Videos
Tune In to Our Latest Videos
What is Eyetracking?
Edge Link Overview
Calibration Tips
In-Depth Demonstration of Eyegaze Edge Links
Articles
Most Recent Posts
Eye-tracking Study Shows Whether Digital Billboards are Safe for Motorists
You've seen the billboards – the ones that catch your eye as you drive by, the moving, flashing, colorful displays created by digital billboards. Not surprisingly, digital billboards have been shown to be more effective than their traditional, static counterparts....
Read More
How Virtual Worlds Can Help People Living With Disabilities – Part 3
Over the past couple of blog posts, we’ve explored the ways in which virtual worlds can help people with disabilities lead fuller lives. In the final post of our series, we will take a look at Robots for Humanity, a project out of Georgia Tech that is changing...
Read More
How Virtual Worlds Can Help People Living With Disabilities – Part 2
In real life, many people are living with disabilities that restrict them physically and socially. For example, a person with multiple sclerosis may use a wheelchair and require assistance to go out into the world, where relationships can be forged and friendships...
Read More
FAQ
Troubleshooting Common Problems
My phone keeps losing connection
Ensure Bluetooth is enabled on phone.
Ensure Call Center app is open on the phone.
System will not turn on
Press power button on top of tablet until you feel the vibration.
Plug charger into the tablet and make sure it is charged.
I get a Camera Error when opening Eyegaze
Exit the program, unplug the camera cable from the tablet and the camera and reconnect it.
My system does not work outside
If the system is under direct sunlight it will get false reflections and will not track accurately. When outside, avoid using the system in direct sunlight.
Keyboard does not work
Ensure keyboard is turned on; check power switch on the back.
Ensure keyboard dongle, and USB hub are plugged in.
Replace the 2 AA batteries. The battery compartment is accessed from the bottom of the keyboard.
I can’t get my camera to focus
Make sure screen and user is positioned correctly.
Make sure video is focused and positioned correctly. See our video for Eyegaze Setup.
The Links do not work in Eyeworld Internet
Click navigation, hit refresh, click back, wait for the page to load completely.
Clicking the link button before the page has a chance to fully load will prevent it from working.
Support
Open A Support Ticket
Office
LC Technologies, Inc.
10363 Democracy Lane
Fairfax, Virginia 22030
Call Us
(703) 385-8800
(800) 393-4293